Certification preparation

ITIL 4 Managing Professional in São Paulo

Showing starts assigned to São Paulo. Change country or city · Global course

Ten days of hands-on study across ITIL 4 CDS, DSV, HVIT and DPI, with labs and daily exam practice towards the Managing Professional designation.

80 hours (10 days) Advanced IT Service Management
View training options Download curriculum ↓

THE BIG PICTURE

About this course

ITIL 4 Managing Professional is a designation awarded by PeopleCert that recognises practical capability across the CDS, DSV, HVIT and DPI modules of ITIL 4. Across 10 days you work through the core content of all four modules with scenario-based workshops, templates and tools. You will map value streams, design stakeholder journeys and agreements, plan continual improvement, and explore high-velocity ways of working with guided labs. Earning the designation requires passing four module exams (CDS, DSV, HVIT and DPI). Each module exam has 40 multiple-choice questions, 90 minutes, closed book, and a pass mark of 70% (28/40). Exams are delivered online with remote proctoring through PeopleCert or at approved test centres, and certificates are valid for three years before renewal. PeopleCert owns the certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner.

What you’ll learn

  • Design and optimise ITIL 4 value streams for creating, delivering and supporting services (CDS)
  • Engage stakeholders through mapped customer journeys, feedback loops and clear agreements (DSV)
  • Apply high-velocity IT concepts using Agile, Lean and DevOps to improve flow and resilience (HVIT)
  • Set direction, plan initiatives and measure outcomes with practical continual improvement (DPI)
  • Integrate key practices such as incident, change enablement, problem and service desk within value streams
  • Define experience, service levels and supplier arrangements that support desired outcomes
  • Use metrics, dashboards and reporting to evidence value and guide decisions
  • Prepare effectively for PeopleCert module exams with timed practice and a personal study plan

A CLEAR PATH FORWARD

10-day ITIL 4 Managing Professional agenda

10 days · 80 contact hours · 09:00–17:30

10 instructor-led days (80 contact hours) mapped to the exam domains. Each day combines short concept sessions, hands-on practice on a running case study and exam-style questions.

Learning route
10 recommended days
Practical work
10 guided activities
Finish with
Mock exam + certification exam

Take a look at each day. Open a section to see the topics and practical work.

Day 1CDS: Value streams and service designCDS domains: value streams; design & transition; obtain/build

What we’ll cover

  • 09:00–09:30 · Course induction, objectives and assessment approach
  • 09:30–10:45 · ITIL 4 service value system and guiding principles refresher
  • 11:00–12:30 · CDS: designing value streams for create, deliver and support
  • 13:30–14:45 · Service design and transition for new or changed services
  • 15:00–16:00 · Obtain/build and deployment management in practice
  • 16:00–17:00 · Exam-style practice questions (CDS Set 1)
  • 17:00–17:30 · Debrief and key takeaways

Put it into practice

Map a current service into a CDS value stream, identifying activities, inputs and outputs. Propose quick wins to reduce handoffs and delays.

You’ll take away
CDS value stream map template

Day 2CDS: Deliver and support operationsCDS domains: deliver & support; incident, problem, change; service desk

What we’ll cover

  • 09:00–09:30 · Recap and Q&A (Day 1)
  • 09:30–10:45 · Deliver and support: service desk and incident management
  • 11:00–12:30 · Problem management and knowledge management integration
  • 13:30–14:45 · Change enablement, release and service configuration management
  • 15:00–16:00 · Continual improvement within operational value streams
  • 16:00–17:00 · Exam-style practice questions (CDS Set 2)
  • 17:00–17:30 · Debrief and action points

Put it into practice

Run an operations simulation to triage incidents, apply workarounds and raise changes. Capture improvements to tooling, roles and workflows.

You’ll take away
Operations runbook outline

Day 3CDS: Measurement, workforce and automationCDS domains: measurement & reporting; workforce & teams; automation

What we’ll cover

  • 09:00–09:30 · Recap and Q&A (CDS)
  • 09:30–10:45 · Metrics and measurement for service value streams
  • 11:00–12:30 · Workforce and team management in service operations
  • 13:30–14:45 · Automation, toolchains and service integration considerations
  • 15:00–16:00 · Integrating practices across the value chain (case walkthrough)
  • 16:00–17:00 · Exam-style practice questions (CDS Set 3)
  • 17:00–17:30 · CDS wrap-up and personal study tips

Put it into practice

Design a lightweight metrics dashboard linking CDS activities to outcomes and value. Identify candidate tasks for automation and expected benefits.

You’ll take away
CDS metrics dashboard sketch

Day 4DSV: Customer journey and engagementDSV domains: customer journey; engage; co-create value

What we’ll cover

  • 09:00–09:30 · Recap and Q&A (CDS summary and DSV overview)
  • 09:30–10:45 · DSV: understanding the customer journey
  • 11:00–12:30 · Stakeholder identification, personas and expectation setting
  • 13:30–14:45 · Engage: communication channels, feedback and relationship management
  • 15:00–16:00 · Co-creation workshops and value propositions
  • 16:00–17:00 · Exam-style practice questions (DSV Set 1)
  • 17:00–17:30 · Debrief and notes

Put it into practice

Map a customer journey for a target service, highlighting moments that matter. Propose engagement tactics and feedback points for each stage.

You’ll take away
Customer journey map

Day 5DSV: Agreements, SLAs and suppliersDSV domains: experience & agreements; supplier & partner management

What we’ll cover

  • 09:00–09:30 · Recap and Q&A (Day 4)
  • 09:30–10:45 · Experience design: CX, UX and measurement
  • 11:00–12:30 · Designing agreements: SLAs, OLAs and XLAs
  • 13:30–14:45 · Supplier and partner management across the value stream
  • 15:00–16:00 · Onboarding and offboarding customers and users
  • 16:00–17:00 · Exam-style practice questions (DSV Set 2)
  • 17:00–17:30 · DSV wrap-up and study guidance

Put it into practice

Draft a service-level agreement and complementary XLA for a selected service. Align measures to stakeholder outcomes and reporting rhythms.

You’ll take away
SLA and XLA draft

Day 6HVIT: Ways of working and digital productsHVIT domains: digital products; Agile, Lean and DevOps

What we’ll cover

  • 09:00–09:30 · Recap and Q&A (DSV summary and HVIT overview)
  • 09:30–10:45 · HVIT characteristics and digital product thinking
  • 11:00–12:30 · Lean and Agile principles applied to ITIL 4
  • 13:30–14:45 · DevOps, CI/CD pipelines and value stream optimisation
  • 15:00–16:00 · Architecture, cloud services and platforms (HVIT lens)
  • 16:00–17:00 · Exam-style practice questions (HVIT Set 1)
  • 17:00–17:30 · Debrief and reading list

Put it into practice

Sketch a CI/CD pipeline for a service component, identifying feedback loops and controls. Discuss dependencies and risk mitigations.

You’ll take away
HVIT pipeline diagram

Day 7HVIT: Resilience, reliability and securityHVIT domains: resilient operations; monitoring; information security; automation

What we’ll cover

  • 09:00–09:30 · Recap and Q&A (Day 6)
  • 09:30–10:45 · Resilience, reliability and site reliability concepts
  • 11:00–12:30 · Monitoring, observability and fast feedback loops
  • 13:30–14:45 · Information security management in high-velocity environments
  • 15:00–16:00 · Automation, testing strategies and change in HVIT
  • 16:00–17:00 · Exam-style practice questions (HVIT Set 2)
  • 17:00–17:30 · HVIT wrap-up and next steps

Put it into practice

Define reliability SLOs and error budgets for a sample service, then plan responses to breaches. Evaluate security controls that protect fast flow.

You’ll take away
Service reliability SLO set

Day 8DPI: Direction, governance and planningDPI domains: governance and direction; planning; risk and controls

What we’ll cover

  • 09:00–09:30 · Recap and Q&A (HVIT summary and DPI overview)
  • 09:30–10:45 · Direct: strategy, governance and decision-making
  • 11:00–12:30 · Plan: portfolio, architecture and capability development
  • 13:30–14:45 · Risk management and controls in service value streams
  • 15:00–16:00 · Measurement and reporting frameworks in DPI
  • 16:00–17:00 · Exam-style practice questions (DPI Set 1)
  • 17:00–17:30 · Debrief and action items

Put it into practice

Create a one-page strategic plan linking vision, objectives and measures. Identify risks and select controls aligned to DPI guidance.

You’ll take away
One-page service strategy and risk register

Day 9DPI: Continual improvement and change enablementDPI domains: continual improvement; organisational change management; measurement

What we’ll cover

  • 09:00–09:30 · Recap and Q&A (Day 8)
  • 09:30–10:45 · Continual improvement model and techniques
  • 11:00–12:30 · Value stream improvement workshop and prioritisation
  • 13:30–14:45 · Organisational change management and stakeholder impacts
  • 15:00–16:00 · Metrics, OKRs and benefits realisation
  • 16:00–17:00 · Exam-style practice questions (DPI Set 2)
  • 17:00–17:30 · DPI wrap-up and revision planning

Put it into practice

Populate a continual improvement register with opportunities, benefits and owners. Plan change tactics to support adoption with minimal disruption.

You’ll take away
Continual improvement register

Day 10Consolidation, exam techniques and mock examExam preparation across CDS, DSV, HVIT and DPI

What we’ll cover

  • 09:00–09:30 · Recap and Q&A (course-wide)
  • 09:30–10:45 · Quick-fire revision: key concepts and common pitfalls
  • 11:00–12:30 · Exam techniques, question analysis and time management
  • 13:30–15:00 · Full-length mock exam (mixed module questions)
  • 15:15–16:15 · Mock exam debrief and targeted remediation
  • 16:15–17:00 · Personal study plan and next steps to certification
  • 17:00–17:30 · Exam booking guidance and PeopleCert account walkthrough

Put it into practice

Complete a timed mock exam under exam-style conditions, followed by a guided review. Build a targeted revision plan based on your results.

You’ll take away
Personal study plan and exam booking checklist

Bring it all together

Certification exam: ITIL 4 Managing Professional (designation) – earned by passing four module exams: Create, Deliver & Support; Drive Stakeholder Value; High-velocity IT; Direct, Plan & Improve, awarded by PeopleCert. 40 multiple-choice questions per module, 90 minutes, closed book, online proctored via PeopleCert, or at an approved test centre. Pass mark: 70% (28/40) per module. Validity: 3 years; renew by recertifying or via PeopleCert Continuing Professional Development options. Every attendee also receives a MindClick certificate of completion for 80 contact hours.

Sample MindClick certificate of completion for ITIL 4 Managing Professional, marked SAMPLE

What you receive

You earn two separate credentials. The sample shows the MindClick training certificate.

  • MindClick certificate of completion: 10 days, 80 contact hours, issued to every attendee who completes the course.
  • ITIL 4 Managing Professional (designation) – earned by passing four module exams: Create, Deliver & Support; Drive Stakeholder Value; High-velocity IT; Direct, Plan & Improve: issued by PeopleCert when you meet its requirements and pass the exam.
Before you choose your learning route

Session timings are indicative; the trainer may adjust them for the group. Exam details reflect the awarding body’s published information at the time of writing; confirm the current version when you book.

PeopleCert owns this certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner of PeopleCert.

Fees

Fee per learner outside India. Exam fee included.
Delivery formatFee per learnerExam fee
Live online $2,800 USD Included
Classroom $4,500 USD Included

One awarding-body certification exam attempt is included in the training fee. Confirm the current fee, any applicable tax and what the fee covers in writing before you pay.

Prerequisites

  • PeopleCert requires the ITIL 4 Foundation certificate to sit each of the CDS, DSV, HVIT and DPI module exams. We recommend at least one year of IT service management experience; please bring a photo ID and a laptop for workshop activities.

FIND YOUR START

Confirmed batch starts

Choose a published start, then review your offer in the same enrollment flow. A start date is not the full timetable or a seat reservation.

Choose your country & month
Oct102026
Confirmed by MindClickLive onlineWeekend start

Starts

Training location
São Paulo, Brazil
Local timezone
America/Sao_Paulo

Joining details and full session timetable to be supplied.

Nov92026
Confirmed by MindClickClassroomWeekday start

Starts

Training location
São Paulo, Brazil
Local timezone
America/Sao_Paulo

Venue and full session timetable to be supplied.

Dec122026
Confirmed by MindClickClassroomWeekend start

Starts

Training location
São Paulo, Brazil
Local timezone
America/Sao_Paulo

Venue and full session timetable to be supplied.

Jan112027
Confirmed by MindClickLive onlineWeekday start

Starts

Training location
São Paulo, Brazil
Local timezone
America/Sao_Paulo

Joining details and full session timetable to be supplied.

Feb132027
Confirmed by MindClickLive onlineWeekend start

Starts

Training location
São Paulo, Brazil
Local timezone
America/Sao_Paulo

Joining details and full session timetable to be supplied.

Mar82027
Confirmed by MindClickClassroomWeekday start

Starts

Training location
São Paulo, Brazil
Local timezone
America/Sao_Paulo

Venue and full session timetable to be supplied.

View all countries and dates

Frequently asked questions

How long is the course?

10 days, 80 contact hours, normally 09:00 to 17:30 with breaks. The agenda follows the exam domains and the final day includes a mock exam.

What is the exam format?

ITIL 4 Managing Professional (designation) – earned by passing four module exams: Create, Deliver & Support; Drive Stakeholder Value; High-velocity IT; Direct, Plan & Improve: 40 multiple-choice questions per module, 90 minutes, closed book, online proctored via PeopleCert, or at an approved test centre. Pass mark: 70% (28/40) per module. Confirm the current version with the awarding body when you book.

Is the exam included?

Yes. Outside India the fee includes one certification exam attempt. Retakes are booked and paid directly with the awarding body.

Are there prerequisites?

PeopleCert requires the ITIL 4 Foundation certificate to sit each of the CDS, DSV, HVIT and DPI module exams. We recommend at least one year of IT service management experience; please bring a photo ID and a laptop for workshop activities.

What certificate will I receive?

Two credentials. MindClick issues a certificate of completion for 80 contact hours to every attendee. PeopleCert issues the ITIL 4 Managing Professional (designation) – earned by passing four module exams: Create, Deliver & Support; Drive Stakeholder Value; High-velocity IT; Direct, Plan & Improve certification when you pass the exam and meet its requirements. 3 years; renew by recertifying or via PeopleCert Continuing Professional Development options.

Is MindClick an accredited training partner for this certification?

MindClick provides training and exam preparation and is not an accredited/authorised partner of PeopleCert; PeopleCert administers the exams.

KEEP EXPLORING

More ways to move forward.

Related training from the course catalog.