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Certification preparation

ITIL 4 Foundation Certification

Latest ITIL 4 framework fundamentals

18 hours Beginner IT Service Management
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THE BIG PICTURE

About this course

Master ITIL 4 Foundation concepts including service value system, four dimensions, and guiding principles. Understand service management in modern, technology-driven world. Exam voucher included.

What you’ll learn

  • Explain service management concepts and value co-creation in a practical work context.
  • Make informed choices about the four dimensions and guiding principles.
  • Recognize common pitfalls in service value system and value chain.
  • Connect management practices and improvement scenarios to a practical action plan.

A CLEAR PATH FORWARD

Recommended learning plan

3-day learning plan

Learn through a digital service, with focused discussions, practical exercises and work you can take away.

Learning route
3 recommended days
Practical work
3 guided activities
Finish with
A practical review

Take a look at each day. Open a section to see the topics and practical work.

Day 1Service management concepts and value co-creation

What we’ll cover

  • Service management concepts
  • Value co-creation

Put it into practice

Map the current way of working, identify friction and test a small improvement before scaling it.

You’ll take away
A process map and improvement experiment

Day 2The four dimensions and guiding principles

What we’ll cover

  • The four dimensions
  • Guiding principles

Put it into practice

Use a digital service to work through the options, explain your reasoning and compare approaches with the group.

You’ll take away
A practical worksheet and next-step checklist

Day 3Service value system and value chain

What we’ll cover

  • Service value system
  • Value chain
  • Management practices
  • Improvement scenarios

Put it into practice

Map the current way of working, identify friction and test a small improvement before scaling it.

You’ll take away
A process map and improvement experiment

Bring it all together

Trace the service from stakeholder need to delivery, measurement and improvement.

Before you choose your learning route

Training and certification are separate. Check the awarding body’s entry requirements, assessments and exam fees when choosing your route.

ITIL 4 and Version 5 have separate learning paths. This plan follows the version named in the course; advanced modules have their own prerequisites.

Prerequisites

  • Think of a service you use or support. Advanced certification modules may require an earlier credential.

Confirmed batch starts

Dates confirmed by MindClick. These are start dates, not full course timetables. Session hours, duration, fees, instructors, language, seats and classroom venues are not yet specified.

Choose your country & month Enrollment & payment

Confirmed by MindClick · MC-355

Starts 2026-10-25

Live online · Manama, Bahrain · weekday start

Local date · Asia/Bahrain

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Confirmed by MindClick · MC-365

Starts 2026-10-25

Live online · Cairo, Egypt · weekday start

Local date · Africa/Cairo

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Confirmed by MindClick · MC-378

Starts 2026-10-25

Live online · Kuwait City, Kuwait · weekday start

Local date · Asia/Kuwait

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Confirmed by MindClick · MC-386

Starts 2026-10-25

Live online · Muscat, Oman · weekday start

Local date · Asia/Muscat

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Confirmed by MindClick · MC-392

Starts 2026-10-25

Live online · Doha, Qatar · weekday start

Local date · Asia/Qatar

Joining details to be supplied
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Confirmed by MindClick · MC-393

Starts 2026-10-25

Live online · Riyadh, Saudi Arabia · weekday start

Local date · Asia/Riyadh

Joining details to be supplied
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Frequently asked questions

What are the prerequisites for this course?

Prerequisites vary by course level. Generally, foundational courses have no prerequisites, while advanced courses may require prior experience or completion of prerequisite certifications. Check the course details for specific requirements.

What is your cancellation policy?

You can cancel or reschedule your enrollment up to 14 days before the course start date for a full refund. Cancellations within 14 days are subject to a 25% cancellation fee.

Will I receive a certificate?

Yes, upon successful completion of the course, you will receive a certificate of completion. For certification courses, you will also be eligible to take the official certification exam.

Is course material included?

Yes, all students receive comprehensive course materials including study guides, practice exams, templates, and access to our online learning portal for 1 year after course completion.

Do you offer group discounts?

Yes, we offer special discounts for corporate groups. Contact our team at corporate@mindclick.com for a customized quote for 3 or more participants.

Is the exam fee included in the course price?

For most certification courses, the exam fee is included in the course price. However, some advanced certifications may require a separate exam fee. Please check the course details for specific information.

What is the format of this training?

We offer both online and in-person training options. Online sessions are conducted via Zoom with interactive features, while in-person classes are held at our training centers across the Middle East.

KEEP EXPLORING

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