Certification preparation

ITIL Create Deliver and Support Preparation

Build practical skills in service value streams and workflow and designing and delivering services.

View training options Download curriculum ↓

THE BIG PICTURE

About this course

ITIL Create Deliver and Support Preparation develops your understanding of service value streams and workflow. The learning path connects designing and delivering services with supporting users and operations, then brings these ideas together through continual improvement and measurement. Use the course outline to discuss the scope that fits your role, current experience, and team objectives. A suitable training plan should connect each concept to a relevant work scenario, give you opportunities to explain decisions, and make time for questions and feedback. For certification-related topics, this listing describes training or study support, not an official credential or a claim of authorized training-partner status. Check the current awarding-body requirements and exam version with your advisor. Contact MindClick for the delivery format, teaching language, instructor profile, duration, dates, and a written fee proposal. These details are confirmed for your individual or team inquiry rather than assumed from another provider’s program.

What you’ll learn

Explain service value streams and workflow in a practical work context.
Make informed choices about designing and delivering services.
Recognize common pitfalls in supporting users and operations.
Connect continual improvement and measurement to a practical action plan.

A CLEAR PATH FORWARD

Recommended learning plan

4-day learning plan

Learn through a digital service, with focused discussions, practical exercises and work you can take away.

Learning route: 4 recommended days
Practical work: 4 guided activities
Finish with: A practical review

Take a look at each day. Open a section to see the topics and practical work.

Day 1Service value streams and workflow

What we’ll cover

Service value streams
Workflow

Put it into practice

Map the current way of working, identify friction and test a small improvement before scaling it.

You’ll take away
A process map and improvement experiment

Day 2Designing and delivering services

What we’ll cover

Designing
Delivering services

Put it into practice

Map the current way of working, identify friction and test a small improvement before scaling it.

You’ll take away
A process map and improvement experiment

Day 3Supporting users and operations

What we’ll cover

Supporting users
Operations

Put it into practice

Map the current way of working, identify friction and test a small improvement before scaling it.

You’ll take away
A process map and improvement experiment

Day 4Continual improvement and measurement

What we’ll cover

Continual improvement
Measurement

Put it into practice

Investigate a failing or underperforming example and select checks that distinguish symptoms from causes.

You’ll take away
An evidence-based diagnostic checklist

Bring it all together

Trace the service from stakeholder need to delivery, measurement and improvement.

Before you choose your learning route

Training and certification are separate. Check the awarding body’s entry requirements, assessments and exam fees when choosing your route.

ITIL 4 and Version 5 have separate learning paths. This plan follows the version named in the course; advanced modules have their own prerequisites.

PeopleCert: ITIL version guidance ↗

Prerequisites

Think of a service you use or support. Advanced certification modules may require an earlier credential.

Who is this course for?

Professionals and teams evaluating this subject for their work.

The course outline covers service value streams and workflow, designing and delivering services, supporting users and operations, continual improvement and measurement. Discuss the depth and emphasis you need with a MindClick advisor.

Can I request this training from the UAE or Saudi Arabia?

Yes. MindClick accepts training inquiries from individuals and teams in the UAE and Saudi Arabia. Confirm online or in-person delivery, the venue if applicable, teaching language, and dates before booking. UAE uses UTC+4; Saudi Arabia uses UTC+3.

Does this listing include an official qualification or exam voucher?

This is a training or study-support listing, not an official qualification award. Certification names identify the subject of preparation, not a partner endorsement. Confirm current eligibility, authorized delivery arrangements where required, and exam-voucher inclusion separately.

What are the fees and duration?

Contact MindClick for a written proposal based on your learning needs and delivery format. Confirm the training fee, applicable taxes, duration, materials, exam fees if relevant, and any additional charges before enrolling.

How do I choose the right starting point?

Share your current role, experience, goals, and preferred learning format. Ask about prerequisites and the current curriculum before booking. Training does not guarantee an exam pass, certification, or employment.

Master Kubernetes container orchestration

40 hoursAdvanced

$1,499 USDView course