Professional skills

Conflict Resolution at Work

Build practical skills in conflict patterns and underlying interests and listening and constructive dialogue.

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THE BIG PICTURE

About this course

Conflict Resolution at Work develops your understanding of conflict patterns and underlying interests. The learning path connects listening and constructive dialogue with negotiation mediation and escalation, then brings these ideas together through agreements follow-through and prevention. Use the course outline to discuss the scope that fits your role, current experience, and team objectives. A suitable training plan should connect each concept to a relevant work scenario, give you opportunities to explain decisions, and make time for questions and feedback. For certification-related topics, this listing describes training or study support, not an official credential or a claim of authorized training-partner status. Check the current awarding-body requirements and exam version with your advisor. Contact MindClick for the delivery format, teaching language, instructor profile, duration, dates, and a written fee proposal. These details are confirmed for your individual or team inquiry rather than assumed from another provider’s program.

What you’ll learn

Explain conflict patterns and underlying interests in a practical work context.
Make informed choices about listening and constructive dialogue.
Recognize common pitfalls in negotiation mediation and escalation.
Connect agreements follow-through and prevention to a practical action plan.

A CLEAR PATH FORWARD

Recommended learning plan

2-day learning plan

Learn through a leadership challenge, with focused discussions, practical exercises and work you can take away.

Learning route: 2 recommended days
Practical work: 2 guided activities
Finish with: A practical review

Take a look at each day. Open a section to see the topics and practical work.

Day 1Conflict patterns and underlying interests

What we’ll cover

Conflict patterns
Underlying interests
Listening
Constructive dialogue

Put it into practice

Rehearse a conversation with competing priorities, then use peer feedback to improve your approach.

You’ll take away
A conversation or engagement plan

Day 2Negotiation mediation and escalation

What we’ll cover

Negotiation mediation
Escalation
Agreements follow-through
Prevention

Put it into practice

Rehearse a conversation with competing priorities, then use peer feedback to improve your approach.

You’ll take away
A conversation or engagement plan

Bring it all together

Rehearse the conversation or decision and leave with a practical action plan.

Prerequisites

Choose a real situation you want to handle more effectively. No confidential names or documents are needed.

Confirmed batch starts

Dates confirmed by MindClick. These are start dates, not full course timetables. Session hours, duration, fees, instructors, language, seats and classroom venues are not yet specified.

Choose your country & month Enrollment & payment

Confirmed by MindClick · MC-10351