Certification preparation
ASL® Training and Certification in Salalah
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A 3-day guided study in application management using a recognised process model, with hands-on scenarios and practice for the foundation exam.
THE BIG PICTURE
About this course
The Application Services Library (ASL) is a framework for organising and improving application management across operations, maintenance, and strategy. The corresponding foundation certification is awarded by APMG International. Over three days you explore ASL2 principles and process architecture, then work through operational support, maintenance and enhancement, and management and strategy processes. You will map processes to a case study, analyse roles and interfaces, draft a maintenance plan, and practise with scenario-based questions. A separate foundation-level exam is available from the awarding body or its accredited providers. This course includes a timed mock and practical guidance on booking and preparing for the exam. APMG International owns the certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner.
What you’ll learn
- Explain the aims, scope, and terminology of application management within the ASL framework
- Describe the ASL2 process architecture and how the clusters relate across the lifecycle
- Apply operational support practices for incidents, changes, configuration, and continuity of applications
- Outline maintenance and enhancement workflows including impact analysis, testing, release, and documentation
- Use management processes for planning and control, quality, financials, reporting, and supplier coordination
- Relate ASL processes to neighbouring domains such as software development, IT service management, and business information management
- Create a concise application maintenance plan, metrics set, and improvement actions for a case scenario
- Practise exam-style questions, take a timed mock, and build a personal study plan for the foundation exam
A CLEAR PATH FORWARD
3-day ASL® Training and Certification agenda
3 instructor-led days (24 contact hours) mapped to the exam domains. Each day combines short concept sessions, hands-on practice on a running case study and exam-style questions.
- Learning route
- 3 recommended days
- Practical work
- 3 guided activities
- Finish with
- Mock exam + certification exam
Take a look at each day. Open a section to see the topics and practical work.
Day 1ASL fundamentals and process architecturePrinciples, terminology, and the ASL2 process architecture
What we’ll cover
- 09:00–10:30 · Course introduction; objectives; overview of application management and ASL principles
- 10:45–12:30 · ASL2 process architecture and terminology; interfaces with development, service management, and business information
- 13:30–14:45 · Operational support processes: incident handling and functional problem analysis for applications
- 15:00–16:15 · Operational support processes: configuration information, continuity and availability considerations
- 16:15–17:30 · Exam-style practice questions and debrief; day wrap-up and reading plan
Put it into practice
Map a current application’s support activities to the ASL2 process model for a chosen case. Identify overlaps and gaps to discuss improvement options.
You’ll take away
Annotated ASL2 process map for a case application
Day 2Operational and management processesMaintenance/enhancement and management process cluster
What we’ll cover
- 09:00–10:30 · Recap of day 1; maintenance and enhancement processes: impact analysis, design, build, test, release
- 10:45–12:30 · Management processes: planning and control, quality management, financial management, supplier management
- 13:30–14:45 · Roles and responsibilities; governance and handoffs with projects and DevOps teams
- 15:00–16:15 · Service levels for applications; metrics, reporting, and risk-based prioritisation
- 16:15–17:30 · Scenario exercise with exam-style practice questions; debrief and Q&A
Put it into practice
Create a lightweight maintenance and enhancement plan for the case application, including workflow, roles, and quality checks. Peer-review plans to surface improvements.
You’ll take away
Worked maintenance and enhancement plan template
Day 3Strategy processes and exam preparationStrategy clusters, lifecycle planning, and exam readiness
What we’ll cover
- 09:00–10:30 · Recap of day 2; strategy processes: application lifecycle planning and organisation strategy for application management
- 10:45–12:30 · Application portfolio considerations, roadmapping, and sourcing approach in the ASL context
- 13:30–14:45 · Integrating operational, management, and strategy processes end-to-end; case analysis
- 15:00–16:15 · Full-length mock exam under timed conditions; review of answers and key syllabus areas
- 16:15–17:30 · Personal study plan, exam booking guidance, and final questions
Put it into practice
Build a one-page roadmap for the case application, linking strategy processes to operational and management improvements. Validate the roadmap against risks and constraints.
You’ll take away
Personal exam preparation plan and mock exam score report
Bring it all together
Certification exam: ASL®2 Foundation, awarded by APMG International. Confirm the current exam format with the awarding body when you book. Every attendee also receives a MindClick certificate of completion for 24 contact hours.
What you receive
You earn two separate credentials. The sample shows the MindClick training certificate.
- MindClick certificate of completion: 3 days, 24 contact hours, issued to every attendee who completes the course.
- ASL®2 Foundation: issued by APMG International when you meet its requirements and pass the exam.
Before you choose your learning route
Session timings are indicative; the trainer may adjust them for the group. Exam details reflect the awarding body’s published information at the time of writing; confirm the current version when you book.
APMG International owns this certification scheme. MindClick provides training and exam preparation and is not an accredited or authorised partner of APMG International.
Fees
| Delivery format | Fee per learner | Exam fee |
|---|---|---|
| Live online | $2,800 USD ≈ AED 10,280 |
Included |
| Classroom | $4,500 USD ≈ AED 16,530 |
Included |
Local amounts are indicative only, converted at the rate captured on 2026-10-02. You are charged in USD and your bank sets the final rate.
One awarding-body certification exam attempt is included in the training fee. Confirm the current fee, any applicable tax and what the fee covers in writing before you pay.
Prerequisites
- No formal prerequisites are stated for the foundation-level exam. Recommended: prior exposure to application support or software maintenance; bring a photo ID and a laptop for exercises and any online exam arrangements.
Who is this course for?
- Application managers and IT staff seeking to professionalize their knowledge.
- Project managers and IT service professionals aiming to bridge the gap between application development and service management.
- Teams working with frameworks such as BiSL® and COBIT® who wish to enhance their ability to interface with application management best practices.
FIND YOUR START
Confirmed batch starts
Choose a published start, then review your offer in the same enrollment flow. A start date is not the full timetable or a seat reservation.
Choose your country & monthStarts
- Training location
- Salalah, Oman
- Local timezone
- Asia/Muscat
Joining details and full session timetable to be supplied.
Starts
- Training location
- Salalah, Oman
- Local timezone
- Asia/Muscat
Joining details and full session timetable to be supplied.
Frequently asked questions
How long is the course?
3 days, 24 contact hours, normally 09:00 to 17:30 with breaks. The agenda follows the exam domains and the final day includes a mock exam.
Is the exam included?
Yes. Outside India the fee includes one certification exam attempt. Retakes are booked and paid directly with the awarding body.
What does this course cost?
Outside India this 3-day course is listed at USD 2,800 per learner for live online delivery and USD 4,500 for classroom delivery. Both fees include one certification exam attempt. Pricing for India is confirmed separately by an advisor. Taxes and the final offer are confirmed in writing before you pay.
Are there prerequisites?
No formal prerequisites are stated for the foundation-level exam. Recommended: prior exposure to application support or software maintenance; bring a photo ID and a laptop for exercises and any online exam arrangements.
What certificate will I receive?
Two credentials. MindClick issues a certificate of completion for 24 contact hours to every attendee. APMG International issues the ASL®2 Foundation certification when you pass the exam and meet its requirements.
Is MindClick an accredited training partner for this certification?
MindClick provides training and exam preparation and is not an accredited/authorised partner of APMG International. The exam is administered by APMG International or its authorised exam providers.
Where is classroom training delivered?
Singapore and Dubai are the priority classroom markets for this catalog. Classroom delivery is also available in the other listed countries, and live online delivery is available everywhere. Venues are confirmed per booking; a listed city is a training market, not an owned campus.
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