Professional skills
Unified Service Management (USM)
Unified Service Management (USM) helps you to gain control of your services. The enterprise service management system specifies how 8 workflows cover all their practices.
THE BIG PICTURE
About this course
Unified Service Management (USM) helps you to gain control of your services. The enterprise service management system specifies how 8 workflows cover all their practices. Created and developed by the SURVUZ Foundation, Unified Service Management (USM) establishes a methodical approach for Service Management. If your organisation provides a service, then USM provides a standardised process to manage its people, processes, technology, and services. The USM method does not work from practices but starts with clear principles. From there, an organization with USM works step by step towards the desired practices. That makes USM learnable. Contact MindClick for the delivery format, teaching language, instructor profile, duration, dates, and a written fee proposal. APMG International owns the certification schemes referenced here and accredits its own Training Organizations. This listing describes training and study support, not an official APMG course or a claim of APMG Accredited Training Organization status. Exams are booked through APMG or an accredited training organization.
What you’ll learn
- Explain the core concepts of Unified Service Management (USM).
- Apply Unified Service Management (USM) to a relevant work scenario.
- Prepare for the certification exam set by APMG International.
A CLEAR PATH FORWARD
Recommended learning plan
Learn through structured discussion and practical exercises, with time to apply each concept to your own work context.
- Learning route
- 1 recommended days
- Practical work
- 1 guided activities
- Finish with
- A practical review
Take a look at each day. Open a section to see the topics and practical work.
Day 1USM Foundation
What we’ll cover
- USM Foundation
Put it into practice
Work through a guided exercise on this topic, explain your reasoning, and compare your approach with the group.
You’ll take away
A worked example with notes you can reuse at work.
Bring it all together
Review your worked examples with the trainer and agree the next steps for your own role.
Before you choose your learning route
APMG International owns the certification schemes referenced here and accredits its own Training Organizations. This listing describes training and study support, not an official APMG course or a claim of APMG Accredited Training Organization status. Exams are booked through APMG or an accredited training organization.
Pricing
| Delivery format | Price per learner |
|---|---|
| Live online | $2,350 USD |
| Classroom | $4,500 USD |
Pricing for India is confirmed separately by an advisor and is not listed here. Singapore and Dubai are the priority classroom markets.
A listed price is not a quotation. Confirm the current fee, taxes, exam inclusion, study materials and any group rate in writing before enrolling.
Prerequisites
- Discuss your current experience and learning goals with an advisor. Check the current APMG International eligibility requirements and exam version before booking.
Who is this course for?
- Using or going to use the standardized ESMS specified by USM within an organization (‘USM users’).
- Coaching organizations that are using or deploying the standardized ESMS specified by USM (‘USM coaches’).
- Training individuals that want to learn about the standardized ESMS specified by USM (‘USM trainers’).
Confirmed batch starts
Dates confirmed by MindClick. These are start dates, not full course timetables. Session hours, duration, fees, instructors, language, seats and classroom venues are not yet specified.
Choose your country & month Enrollment & payment
Starts 2026-10-18
Classroom · Manama, Bahrain · weekday start
Local date · Asia/Bahrain
Venue to be confirmedStarts 2026-10-18
Classroom · Cairo, Egypt · weekday start
Local date · Africa/Cairo
Venue to be confirmedStarts 2026-10-18
Classroom · Kuwait City, Kuwait · weekday start
Local date · Asia/Kuwait
Venue to be confirmedStarts 2026-10-18
Classroom · Muscat, Oman · weekday start
Local date · Asia/Muscat
Venue to be confirmedStarts 2026-10-18
Classroom · Doha, Qatar · weekday start
Local date · Asia/Qatar
Venue to be confirmedStarts 2026-10-18
Classroom · Riyadh, Saudi Arabia · weekday start
Local date · Asia/Riyadh
Venue to be confirmedFrequently asked questions
Is MindClick an APMG Accredited Training Organization?
No. MindClick provides training and study support on this topic. APMG International accredits its own Training Organizations and does not deliver training itself. Exams are booked through APMG or one of its accredited training organizations.
How do I take the exam?
APMG International administers the exams. You can book directly through the APMG public exam portal, or an accredited training organization may arrange it for you. Confirm the current exam format, language, and fee with APMG before booking.
What does the training cost?
Fees depend on delivery format, group size, language, and location. Request a written proposal and confirm taxes, study materials, and any exam fees before enrolling.
Does training guarantee certification?
No. Training supports preparation, but APMG International sets the exam objectives and pass criteria. Completing training does not guarantee certification, an exam pass, or employment.
What does this course cost?
Outside India this 5-day course is listed at USD 4,500 for classroom delivery and USD 2,350 for live online delivery, per learner. Pricing for India is confirmed separately by an advisor and is not listed here. Confirm taxes, exam fees, study materials and group rates in writing before enrolling; a listed price is not a quotation.
Where is classroom training delivered?
Singapore and Dubai are the priority classroom markets for this catalog. Classroom delivery is also available in the other listed countries, and live online delivery is available everywhere. Venues are confirmed per booking; a listed city is a training market, not an owned campus.
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