Professional skills
The Process Communication Model® (PCM)
PCM is a communication and management methodology which enables you to understand, motivate, and communicate effectively with others.
THE BIG PICTURE
About this course
PCM is a communication and management methodology which enables you to understand, motivate, and communicate effectively with others. Benefit from a whole range of practical tools specifically designed for successful everyday management of communication. PCM helps individuals form and maintain successful personal and professional relationships, and provides a complete tool kit to help individuals understand what is required to communicate effectively. Understand the behaviour of others and know how to communicate with them effectively. Analyse conflict and miscommunication and know how to find resolution and a return to effective communication. Contact MindClick for the delivery format, teaching language, instructor profile, duration, dates, and a written fee proposal. APMG International owns the certification schemes referenced here and accredits its own Training Organizations. This listing describes training and study support, not an official APMG course or a claim of APMG Accredited Training Organization status. Exams are booked through APMG or an accredited training organization.
What you’ll learn
- Gain a deeper understanding of your own behaviour and communication style.
- Acquire tools to recognize and adapt to the behaviours of others.
- Develop skills to manage and resolve conflict effectively.
- Earn an internationally recognized certification co-developed by APMG and Kahler Communication France.
A CLEAR PATH FORWARD
Recommended learning plan
Learn through structured discussion and practical exercises, with time to apply each concept to your own work context.
- Learning route
- 3 recommended days
- Practical work
- 3 guided activities
- Finish with
- A practical review
Take a look at each day. Open a section to see the topics and practical work.
Day 1The Process Communication Model® (PCM) core concepts
What we’ll cover
- The Process Communication Model® (PCM) core concepts
Put it into practice
Work through a guided exercise on this topic, explain your reasoning, and compare your approach with the group.
You’ll take away
A worked example with notes you can reuse at work.
Day 2Applying The Process Communication Model® (PCM) in practice
What we’ll cover
- Applying The Process Communication Model® (PCM) in practice
Put it into practice
Work through a guided exercise on this topic, explain your reasoning, and compare your approach with the group.
You’ll take away
A worked example with notes you can reuse at work.
Day 3Exam preparation and next steps
What we’ll cover
- Exam preparation and next steps
Put it into practice
Work through a guided exercise on this topic, explain your reasoning, and compare your approach with the group.
You’ll take away
A worked example with notes you can reuse at work.
Bring it all together
Review your worked examples with the trainer and agree the next steps for your own role.
Before you choose your learning route
APMG International owns the certification schemes referenced here and accredits its own Training Organizations. This listing describes training and study support, not an official APMG course or a claim of APMG Accredited Training Organization status. Exams are booked through APMG or an accredited training organization.
Pricing
| Delivery format | Price per learner |
|---|---|
| Live online | $2,350 USD |
| Classroom | $4,500 USD |
Pricing for India is confirmed separately by an advisor and is not listed here. Singapore and Dubai are the priority classroom markets.
A listed price is not a quotation. Confirm the current fee, taxes, exam inclusion, study materials and any group rate in writing before enrolling.
Prerequisites
- Discuss your current experience and learning goals with an advisor. Check the current APMG International eligibility requirements and exam version before booking.
Who is this course for?
- Managers and leaders aiming to better motivate and communicate with their teams.
- Professionals seeking to strengthen personal and professional relationships.
- Consultants and trainers working in organizational development and communication coaching.
Confirmed batch starts
Dates confirmed by MindClick. These are start dates, not full course timetables. Session hours, duration, fees, instructors, language, seats and classroom venues are not yet specified.
Choose your country & month Enrollment & payment
Starts 2026-10-17
Classroom · Dubai, United Arab Emirates · weekend start
Local date · Asia/Dubai
Venue to be confirmedStarts 2026-10-17
Classroom · Vienna, Austria · weekend start
Local date · Europe/Vienna
Venue to be confirmedStarts 2026-10-17
Classroom · Sydney, Australia · weekend start
Local date · Australia/Sydney
Venue to be confirmedStarts 2026-10-17
Classroom · Brussels, Belgium · weekend start
Local date · Europe/Brussels
Venue to be confirmedStarts 2026-10-17
Classroom · Manama, Bahrain · weekend start
Local date · Asia/Bahrain
Venue to be confirmedStarts 2026-10-17
Classroom · São Paulo, Brazil · weekend start
Local date · America/Sao_Paulo
Venue to be confirmedFrequently asked questions
Is MindClick an APMG Accredited Training Organization?
No. MindClick provides training and study support on this topic. APMG International accredits its own Training Organizations and does not deliver training itself. Exams are booked through APMG or one of its accredited training organizations.
How do I take the exam?
APMG International administers the exams. You can book directly through the APMG public exam portal, or an accredited training organization may arrange it for you. Confirm the current exam format, language, and fee with APMG before booking.
What does the training cost?
Fees depend on delivery format, group size, language, and location. Request a written proposal and confirm taxes, study materials, and any exam fees before enrolling.
Does training guarantee certification?
No. Training supports preparation, but APMG International sets the exam objectives and pass criteria. Completing training does not guarantee certification, an exam pass, or employment.
What does this course cost?
Outside India this 5-day course is listed at USD 4,500 for classroom delivery and USD 2,350 for live online delivery, per learner. Pricing for India is confirmed separately by an advisor and is not listed here. Confirm taxes, exam fees, study materials and group rates in writing before enrolling; a listed price is not a quotation.
Where is classroom training delivered?
Singapore and Dubai are the priority classroom markets for this catalog. Classroom delivery is also available in the other listed countries, and live online delivery is available everywhere. Venues are confirmed per booking; a listed city is a training market, not an owned campus.
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