OpenSM™

THE BIG PICTURE

About this course

The OpenSM framework explains how to manage modern IT-enabled services, sustainably. It can help your organization adopt and improve service management. It was developed by IN.SI. Srl, a company that has aggregated the contribution and interest of several organizations that are committed to developing and improving Service Management. OpenSM is aimed at both organizations with a very low maturity in IT Service Management (ITSM), and companies that are already aware of ITSM Practices. OpenSM has combined common terminology and concepts from established frameworks, with the latest methodologies and technological advances. IN.SI. Srl created OpenSM because the existing ITSM frameworks were not fit for purpose for many companies in Europe and other parts of the world who have not yet completed their journey to adopt the most consolidated ITSM practices. The average level of Service Management maturity meant many organizations could not adopt the advanced guidelines proposed by the latest versions of established frameworks such as ITIL® or COBIT®, for example. Other existing models lacked the overall structure needed to steer an ITSM implementation. OpenSM is the only ITSM framework that offers a structure (through its operating model), and sustainable guidance appropriate for the maturity level of most companies in emerging markets, and also in many organizations in Europe and US. The sustainability of organizations is probably the most important trend this decade, and maybe in the whole century. Environmental impact, but also social aspects and other elements of sustainability are becoming more and more important for all companies. IT services cannot ignore such issues. When OpenSM was developed, one of the embedded, structural elements was IT sustainability, encompassing environmental, social, workplace and procurement aspects of the IT Service Provider and related stakeholders. Building sustainability practices into this framework, even at foundation level, strongly differentiates OpenSM from other models. OpenSM can also integrate with existing frameworks, as it uses the same terminology and analogies found in these frameworks. An organization can therefore switch to OpenSM, even if they have already invested in other approaches. Pricing is available from our Accredited Training Organizations. Contact MindClick for the delivery format, teaching language, instructor profile, duration, dates, and a written fee proposal. APMG International owns the certification schemes referenced here and accredits its own Training Organizations. This listing describes training and study support, not an official APMG course or a claim of APMG Accredited Training Organization status. Exams are booked through APMG or an accredited training organization.

What you’ll learn

• Gain practical understanding of how to manage IT-enabled services sustainably.
• Learn how to combine established ITSM terminology with new methodologies and technologies.
• Build knowledge of IT sustainability practices, including environmental, social, workplace and procurement aspects.
• Gain a certification that enables you to contribute to improved service management outcomes in your organization.

Pricing

Pricing for India is confirmed separately by an advisor and is not listed here. Singapore and Dubai are the priority classroom markets.

A listed price is not a quotation. Confirm the current fee, taxes, exam inclusion, study materials and any group rate in writing before enrolling.

Prerequisites

• Discuss your current experience and learning goals with an advisor. Check the current APMG International eligibility requirements and exam version before booking.

Who is this course for?

• Organizations with low maturity in ITSM beginning their journey.
• Companies already practicing ITSM and seeking sustainable improvements.
• Service managers, IT leaders, and consultants helping organizations adopt or enhance ITSM frameworks.

Confirmed batch starts

Dates confirmed by MindClick. These are start dates, not full course timetables. Session hours, duration, fees, instructors, language, seats and classroom venues are not yet specified.

Choose your country & month → Enrollment & payment →

Frequently asked questions