ISO/IEC 20000

THE BIG PICTURE

About this course

Demonstrate your ongoing commitment to exceptional IT Service Management. ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers. ISO/IEC 20000 certifies an individual as an IT Service Management professional - able to enhance an organization using the ISO/IEC 20000 standard. ISO/IEC 20000 certification confirms an organization has an advanced IT Service Management approach - in accordance with a globally recognized standard. Certify your organization in the international IT Service Management standard and achieve world-class IT Service Management (ITSM) processes. Contact MindClick for the delivery format, teaching language, instructor profile, duration, dates, and a written fee proposal. APMG International owns the certification schemes referenced here and accredits its own Training Organizations. This listing describes training and study support, not an official APMG course or a claim of APMG Accredited Training Organization status. Exams are booked through APMG or an accredited training organization.

What you’ll learn

• Understand the relationship between ISO/IEC 20000 standard and ITSM and use best practices in ITSM to apply appropriate methods within an organization.
• Understand, identify and explain the potential issues regarding applicability, eligibility and scoping to assist in certification readiness assessment and certification audits as well as advising on the implementation of continual improvement processes.
• Produce a gap analysis supported by an improvement and implementation plan.
• Describe the scope, aims and use of the ISO/IEC 20000 specification and code of practice, through an understanding of the roles of the component parts of the standard.
• Recognize the need to plan and implement ITSM processes, report on the IT services and major metrics of the ITSM processes, schedule and conduct regular reviews, assessments and audits and plan for continual service improvement.

Pricing

Pricing for India is confirmed separately by an advisor and is not listed here. Singapore and Dubai are the priority classroom markets.

A listed price is not a quotation. Confirm the current fee, taxes, exam inclusion, study materials and any group rate in writing before enrolling.

Prerequisites

• Discuss your current experience and learning goals with an advisor. Check the current APMG International eligibility requirements and exam version before booking.

Who is this course for?

• Staff working within a service provider organization that requires a basic understanding of the standard.
• Staff working within service providers who are already certified to ISO/IEC 20000.
• Staff considering the implementation of the ISO/IEC 20000 standard.
• Practitioners, managers and consultants involved in an SMS implementation.
• Practitioners, managers and consultants involved in on-going activities based on ISO/IEC 20000.
• Third-party auditors who work for RCBs and will conduct audits to certify service providers against ISO/IEC 20000-1.
• Internal auditors who wish to understand the specific requirements of auditing IT service management systems for conformity with the ISO/IEC 20000-1 standard.
• Internal auditors working in an organization which is implementing or already has ISO/IEC 20000 certification.

Confirmed batch starts

Dates confirmed by MindClick. These are start dates, not full course timetables. Session hours, duration, fees, instructors, language, seats and classroom venues are not yet specified.

Choose your country & month → Enrollment & payment →

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